Frequently Asked Questions

Everything you need to know about shopping with Ollie.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.

What is your return policy?

We offer free returns and exchanges within 30 days of purchase. Items must be in their original condition with tags still attached to qualify for a full refund.

How do I find the right size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna and Afterpay.

Can I track my order?

Yes! Once your order ships, you will receive an email with a tracking link. You can also view your order status by logging into your Ollie account.

Are your materials sustainably sourced?

At Ollie, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.